Privacy Policy

Version: 2
Last Modified Date: 20th May 2018

Your privacy is important.

The personal information we collect, if you provide it, will be used to contact you, send you more information about our products and services, provide service fulfillment and provide more information upon request.

  • When you provide us with your information for these purposes, you consent to our collection and processing.
  • We do not share your information with third-parties

By visiting our website, submitting online forms to request more information, check availability, get travel assistance, to make a reservation or simply by providing your contact information in email you consent to the collection and processing of your personal identifiable information, PII, as defined here.

General Data Protection Regulation (GDPR) data controller is THE_COMPANY.

Information You Might Provide Subject to the GDPR

  • Personal identifiable information you might provide are to order a service, request more information, receive travel information requested by submit using an online form, by emailing us, calling by phone, using post mail or otherwise contacting us at www.mantaray.com (the website).
  • Personally Identifiable Information you provide are your name and contact information, diver certification information, payment information for reservations, travel information for booking flights or other requests made by you.

Your Data Security

We are committed to compliance with the GDPR (article 5)

    Personal data shall be:

  • processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’);
  • collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall, in accordance with Article 89(1), not be considered to be incompatible with the initial purposes (‘purpose limitation’);
  • adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimization’);
  • accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (‘accuracy’);
  • kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) subject to implementation of the appropriate technical and organizational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject (‘storage limitation’);
  • processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures (‘integrity and confidentiality’).

We use current enterprise information systems to maintain customer information backed with modern digital security and dedicated system manager. Our organization has a “DPO” Data Protection Officer that can be reached using the contact page of this website.

We use third party providers to host our website and provide the communication, shipping, invoicing / accounting and payment processing.

We use industry standard methods, best-practices and encryption wherever possible when receiving, sending and storing your information.

By providing personal information, you agree to this.

Information we collect when visiting our website:

  • your IP address, browser, operating system and computer type with extensions, plugins and other device information
  • how you got to our website, date and time you visit our website and about the content you view, referring site and search engine information.

Sharing Your Data

We would disclose your information only with your consent or to comply with governing laws or court orders.

If you submit a contact form on our website, the fields you submit are sent to Roommaster hotel service software and Constant Contact newsletter management service. These are GDPR compliant third-party data processors.

If you email, call on the phone or otherwise contact us, we may reply by email – our servers are provided by GoDaddy and we use Microsoft Outlook email software. Godaddy and Microsoft are GDPR compliant third party data processors.

All third party data processors we use are GDPR compliant

  • Google – Email and Website Analytics Provider
  • Microsoft – Email Server Provider
  • Constant Contact – Email Marketing Provider
  • Roommaster – CRM Provider
  • GoDaddy – Web Host and Hardware Provider
  • GoogleDrive – Document Transfer/Storage Solution
  • Facebook – Marketing Service Provider
  • Quickbooks – Accounting Software
  • Merchant Account – Payment Processor

We would only disclose your information in accordance with the law or a corporate acquisition / merger.

How we use your data

  • Information provided by you is used to satisfy requirements to any requests for information or services, updates to relevant worldwide laws, promotions and recommendations.
  • Information we collect is used to study our website activity and improve the content and user experience, monitor advertising expenses and efforts as well as target recommendations by interest.
  • Third-party information may be combined with information you provided or was collected, to be used in accordance with this privacy policy.

Your rights under the GPDR

  • Right to Information – The right to ask what personal data there is and how it’s being used.
  • Right to Access – The right to view your personal data.
  • Right to Rectification – The right to correct and modify if it is not updated.
  • Right to withdraw consent – The right to revoke the consent to collection and processing of personal information.
  • Right to Objection – The right to the objection of your personal data being processed.
  • Right to object to automated processing – The right to object to a decision made by automated processing.
  • Right to be forgotten – The right to request your data to be deleted.
  • Right for data portability – The right to request transfer of your data – data must be provided or transferred in a machine-readable electronic format.

How long do we keep your data?

We will maintain customer information for as long as it is necessary to fulfill a service order and facilitate requests as well as comply with legal requirements.

Contact us about removing your data.

Disclosures by Minors under 16 years-old

Parental consent is required before providing us with your personal information.

Revoke your consent

Contact our office and specify this is a request to revoke consent to collection and processing of your personal information.

Subject Access Request (SAR)

In accordance with the GDPR,

  • you can request that we send you detail about any personal information we hold, or
  • you can request that we fix any discrepancies, or
  • you may request us to delete all of your data.

SAR Fee

In accordance with the GDPR, all access requests are provided for free within [30] days.

Contacting Us

For any questions relating to your data, or to submit requests, please contact us:

Data Controller:
Manta Ray Bay Resort

Address:
PO Box MR
Yap, FSM 96943

Contact:
Email Us

Phone:
Telephone: +691-350-2300
Fax: +691-350-4567

Third-party policies

We are only responsible for our own privacy policy.

We may link to other websites. It is important to check their privacy policy and ensure that other websites are GDPR compliant before sending personal information.

We do not accept any responsibility or liability for the privacy handling of third-parties.

Cookies

Cookies are used with your permission, they are small files on your computer that identify you to our website.

Types of cookies we use

  • Website Analytics: provides the numbers of visitors, traffic acquisition and content behavior in order to improve our marketing and user experience.
  • Advertising Targeting: records actions being taken on our website such as the content you requested and links you click. We use this to improve material and messages on our website and materials.

Third-party cookies

Third-party cookies which may be set on our website include:

  • Google Analytics collects non-personal data about website usage according to their privacy policy: www.google.com/policies/privacy/
  • Google’s Remarketing cookie provides a method of refining content delivered to you based on your browsing history of our website. You can opt out of this in your Google Ad Settings.
  • Roommaster, by Inquest, is our hotel booking and transaction system.
  • Wordfence is WordPress Security Option that uses a cookie to determine if you are a human user.
  • Facebook Pixel provides website traffic analysis to measure ad performance.

You can block cookies by changing the setting of your browser.

Availability & Reservations

Jim Reilly
Jim Reilly
11:27 21 Mar 18
We stayed at the hotel and dove with Manta Ray divers in early December 2017. The hotel is very comfortable, well run and staffed with wonderful employees. During our visit my wife came down with an illness and the consideration and support from the hotel and dive staff could not have been better.read more
Sandy Stinson
Sandy Stinson
16:03 03 Mar 18
The staff couldn't be more friendly and accommodating. Food is good, (worth upgrading to include all meals). Diving is good too.read more
Alex Divinsky
Alex Divinsky
17:24 01 Jan 18
The best place to stay in Yap. The resort is really nice and clean, the scuba diving is great, and the docked ship that houses the bar, restaurant, and movie screen is very cool. I really enjoyed my stay here.read more
ASALI
ASALI
10:44 01 Jan 18
Offers one of the best accommodation service. It also has a uniquely designed restaurant.
Yi-Hsin Lin
Yi-Hsin Lin
00:53 21 Feb 17
The whole place centers around the scuba diving operation. Probably better to find somewhere else if you're not a diver. The dive operation was generally good, but a little too laid back - schedules weren't always clear, and sometimes would change without any notice. Sometimes it was hard to tell if this was really because of changing tides/weather or because of the island pace of life. Pizza is a surprisingly good option at the restaurant.read more
William Myers
William Myers
21:01 21 Jul 18
Great hotel. Have stayed twice.
Emily Caquelin
Emily Caquelin
04:10 02 Aug 18
Manta Ray Bay Resort is a great dive resort with extremely hospitable staff.
Daniel Granzer
Daniel Granzer
11:40 23 Aug 18
We were from 11.08 to 18.08 at the Manta Ray Bay resort and had unforgettable days there 😍In total we made 12 dives with wonderful encounters. Highlights were, of course, the manta rays in the Goofnuw Channel and many white tip reef sharks in the Shark City 🦈 But also we saw eagle rays, turtles 🐢 and buffalo head parrotfish. The hotel is beautiful and the whole team does a great job there. The food on the ship Mnuw, as well as the home-brewed beer are excellent. Thank you again to the whole team of Manta Ray Bay Resort and Yap Divers 👏🏼We also did a one-day land tour to explore the many beautiful places of this unique island. The beach is like in paradise🏝, stone money and relics from the second world war very worth to see! You find there also culturally typical houses with different meaning and use! It would be nice if more visitors would come to this great island and appreciate the great work that is done there! Anyway, we really enjoyed it and would come back anytime 🙏🏻✌🏼read more
Jonathan Gapith
Jonathan Gapith
10:31 19 Sep 18
Best dive resort around, amazingly friendly staff and great food on the mnuw
Rene Sten
Rene Sten
04:06 12 Oct 18
Bill and his family run a great dive resort, rooms are spacious and comfortable. Restaurant and bar provide good range of food and drink. Bill and his dive guides know the reef intimately and the diving is spectacular. Bill and his family make for a very friendly and rewarding experience in Yap.read more
Ms. Malinda
Ms. Malinda
13:52 14 Oct 18
Great place to stay while visiting the island. Lots of activities to do with places to see & people to meet.read more
Jan Toman
Jan Toman
22:14 02 Nov 18
Great! GREAT! GREAT! Lovely place, lovely staff, great location for divers!
Deb Roy-Stothart
Deb Roy-Stothart
13:55 06 Dec 18
The highest level of dive service ever experienced! Fabulous dive operation from crew, boats, snacks, hot tea and water, warm towels etc. etc. and of course the Manta Rays!! Thank you for making my 100th dive so memorable. Accommodations 5 star! Food was fabulous! Can't say enough about this beautiful Island and it's people. Loved Yap! Deb & Glenn, London, Ontarioread more
See All Reviews Write a review